Hi I have had one of the Life-Style chairs for a bout a year now, and about two weeks ago I started to notice an issue, where the chair has unexpected jump/shudder while in use. Almost like there is tension built up, and then a release of that tension. Hard to describe. Seems to occur less often if I reduce the vibration slide to its lowest setting, but doesnāt completely go away.
Iāve reached out to support at Jaymar, but curious if anyone has any thoughts.
Thanks!
Did you try to reset the system? Turn everything off as well as the hub and then turn it back on?
I āthinkā may have had what you are describing at one time and I may have had to reset the hub to correct issue. But not sure on that ā¦ definitely hit up support on this to verify.
Agree with Steve. Try to reset first. Have Jaymar got back to you yet? If not: support@d-box.com and mention you tried to contact Jaymar first.
Thanks for the responses. Jaymar got back to me, asked for a video of the issues which I sent them. Waiting to hear back. Thanks!
I have the same issue, everything was fine in November. Tried a new movie today and I have this big shudder that is hard not to notice. I tried to reset all my seats and Hub. It does it now on the calibration test which never did beforeā¦help !
Yep it was all of a sudden for me in November as well. Iāll reply back when I hear back from Jaymar.
Tim
Happens with my seats as well. Random ājoltsā from time to time. Started just recently for me as well.
Is everyone here using the Jaymar LifeStyle chair, or are their other brands/chair types as well?
Tim
I have Jaymar chairs (3 of them) ā¦I did possibly have the issue you are discussing awhile back (early/mid 2021)ā¦is it a sharp jarring violent actuator movement every once in awhile in the chairs - not part of movie coding? I had to open a trouble ticket which I am including here in case this help D-Box resolve this issue (CCA-38017). I am not sure what caused this, but it only started to happen when I used tried out the audio in portion of the hub (not sure if this is what actually caused the issue, only providing what āchangedā for me before I started having the issue). Before that I used the microphone for recognizing moviesā¦the one time I tried it to see if the system would pick up movie faster by using the audio in port and that is when I started to have the ājoltingā problem. After finally resolving issue I have never gone back to using the āaudio inā of the hub - I only use the microphoneā¦which kind of sucks as I canāt/wonāt test/try out the new haptic sound upgrade they did recently. But the issue I had was so hard to try to resolve that it is not worth it to me to change my set up. I believe after all of the troublehsooting I did to try to resolve, the hub ended up getting ābrickedā and had to be replaced. Once replaced with a new hub, the system worked again like it is was supposed toā¦ and have not had that issue againā¦and also have never used āaudio inā either.
Does any of the above sound like the issue(s) you are having?
Again not sure if this is the same issue, but provided my info in case it helps.
Thanks for the response. i took a video of the issue which you can watch here:
https://www.youtube.com/shorts/2D42I9DZM4c
The description matches, though I have always used the speaker on the Haptisync box.
Hi Tim,
Iām using 3 Jaymar Lifestyle seats. Iām using the audio in for my setup. Iāve only recently noticed the issue however. I wonder if it was introduced with recent firmware updates to either the HaptiSync or the HaptiSync app.
Hey Tim, I have the same āājoltingāā as you. Saw your video and seems to be the same. I donāt have any fault on my chair (on the back panel) and also no fault on the appā¦really wierd. Might be an software issueā¦
I swap my cable from seat 1 and seat 2. I tried and it seems less doing it.
Iām using 2 Jaymar LifeStyle II bought in september 2022.
Hereās my error, pretty much the same as you Tim
Yes that looks to be the same issue I had back in 2021.
Hi everyone! Just a note to confirm that we have seen this thread and weāre looking into it. Stay tuned!
@tim.shadler @mathieu.1 Do you have the Haptisync Hub ou HEMC? And are you line-in or using the microphone?
Haptisync and microphone for me
Hapti-Sync Hub and using Microphone
@tim.shadler/@mathieu.1 One of my colleagues will get in touch with you to the provided email in this platform to get more info about your set ups.